In a recent interview with Ken Coleman, Will Guidara, author of Unreasonable Hospitality, talked about the difference between service and hospitality. “Service is the thing you do. It’s part of your product. Hospitality is how you make people feel when you’re doing that thing.” – Will Guidara He went on to tell how a foodie […]

As businesses find themselves with tighter margins, business owners are seeking ways to consolidate and streamline expenses while also increasing income. In such an environment, it is not uncommon for companies to pool resources or for a larger company to buy out a series of smaller companies, thus increasing their ability to leverage costs. While […]