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Think about the businesses you frequent, from restaurants to retailers. Consider the transportation you use, the foods you eat, and the services you engage. Uniqueness Each of these businesses has something unique that draws you to it. The massive big-box store that offers modular furniture and accessories with endless configurations, has affordable pricing, and serves […]
Think back to the beginning of the year, your last strategic planning session, or the last time you attended an event and made a commitment to change. How’s that working for you? If you are like most people, you had the initial energy to start toward that commitment. You were excited. But then, the excitement […]

In a recent interview with Ken Coleman, Will Guidara, author of Unreasonable Hospitality, talked about the difference between service and hospitality. “Service is the thing you do. It’s part of your product. Hospitality is how you make people feel when you’re doing that thing.” – Will Guidara He went on to tell how a foodie […]

As businesses find themselves with tighter margins, business owners are seeking ways to consolidate and streamline expenses while also increasing income. In such an environment, it is not uncommon for companies to pool resources or for a larger company to buy out a series of smaller companies, thus increasing their ability to leverage costs. While […]

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