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As many on the team will attest to this day, it was the most difficult challenge of their corporate careers. They were a team of eleven – the wind-down team chosen to close out a 16,000-employee company through the process of bankruptcy. Each knew that, in the end, they would be letting themselves out the […]
It was December 10. The leadership team had met to round out the objectives for the first quarter. With ambitious goals in hand, the CEO shared them with the team. And he ended, saying, “We want to launch these new programs by mid-January. I am in the office until December 15th, so if you have […]

The $125 Million Cost of Miscommunication In 1998, NASA launched the Mars Climate Orbiter with the mission of studying the atmospheric conditions of the planet. Its mission ended on September 23, 1999, when it was discovered to have burned up in Mars’ atmosphere. What caused this very costly catastrophe? Was it the atmosphere or, perhaps, […]

They work at a major warehouse store, in the tire center – two guys named Matthew and Tim. While some in their positions would look at their work as “just a job”, Matthew and Tim have created something different. They have made it their mission to focus on service and not on sales. While the […]

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