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What is the basis of good communication? Some would argue it is honing your speaking skills to a level of excellence. Others would say it is important to develop strong listening skills. Both are important, but communication that has impact hinges, first and foremost, on a factor that is seldom mentioned. This factor is the […]
In a recent interview with Ken Coleman, Will Guidara, author of Unreasonable Hospitality, talked about the difference between service and hospitality. “Service is the thing you do. It’s part of your product. Hospitality is how you make people feel when you’re doing that thing.” – Will Guidara He went on to tell how a foodie […]
After the first six weeks of a new year, initiatives, goals, and action plans can start to drift. You may also notice a piling on as the aftermath of those new year actions leave an observable debris field. All of these are normal. And it does put you at a decision point. Will you allow […]
Indicators “Something really should have been done earlier, before the situation got so out of hand!” “We weren’t sure what to do or where to start, so we just maintained the status quo. Growth is pretty much stalled.” “It started off well enough, but then it just fell by the wayside in lieu of more […]
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