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Gap analyses are relatively common for businesses. They are usually done regarding financials and operations, identifying areas for income improvement and cost containment or for needed process improvements. But that same attention is not always given to gap analysis for teams. Neglecting this analysis can result in weak culture, missed goals, and low productivity. The […]
You walk around the neighborhood, passing people along the way. They are familiar faces, and you wave as you pass by each house. They may give a nod in return, acknowledging your presence as part of their day. You stop for coffee, then go to work, passing people on your way into the building. You […]

Think about your favorite brand. This could be a product, a restaurant, a store, a clothing line, or a service provider. Now, consider why this is your favorite. Is it their… Culture? Pricing? Variety? Uniqueness? Quality? Packaging? Flavor? Environment? Outstanding service? Customer recognition and attention? Values? On-time delivery? Community connection? Pick your top three. Now, […]

You may recall learning in class the “5W-1H” approach to storytelling, where each story must address each of the following questions: Who? What? When? Where? How? Why? It turns out, this framework extends well beyond the classroom. It is great for problem solving, analysis, project management, marketing, and communication. Communication Gaps Miscommunication or lack of […]

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