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In a recent interview with Ken Coleman, Will Guidara, author of Unreasonable Hospitality, talked about the difference between service and hospitality. “Service is the thing you do. It’s part of your product. Hospitality is how you make people feel when you’re doing that thing.” – Will Guidara He went on to tell how a foodie […]
While we live in a very automated, mass production kind of society, what people really crave are things tailored to and for them as individuals. Personalization matters. One-on-one, face-to-face, and in-person time and attention matter. As digital as we have become, there is still that need for tailored focus and attention. The word “tailor” comes […]
This is the time of year when the end of the summer season meets the beginning of the most productive period of the year, and it is, by nature, chaotic. You are, no doubt, experiencing it, as is your team. Families are squeezing in the last days of summer vacation, parents are getting children back […]
It’s no secret. We live in a world of chaos, disorder, and distraction. It is affecting life and business in ways we may not be accustomed to experiencing. Even nature itself seems to be getting in on the act. As leaders, we must face the reality and find a way to lead through the circumstantial […]
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