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“I have called your company five times across four weeks for a health-critical medical product. On the first call, we were told the product would be shipped that day. On the second call, we found out it had not been shipped. It was to be shipped that day (and it was), but it was […]
The last month of the year is one of the busiest months of all. For most, it includes two major holidays, each with added family and community commitments. For business, it includes year-end project completion and financial reporting, combined with preparations for the new year. This often means a high level of work and […]

According to studies, the average American consumes 17 teaspoons of sugar per day. Strictly in terms of volume, this is a small amount. And so, it is a fact that is easily dismissed. However, over a lifetime, those seemingly insignificant teaspoons add up to nearly two tons! When you consider that our ancestors consumed […]

Every person, at some time or another, must know how to sell. “I am not a salesperson,” you may say, “I am _____________.” You can fill in the blank with any number of roles – a business owner, mother/father, assistant, accountant, attorney, or quality control manager, for example. The roles are endless. But every single […]

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