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You may not understand them. You may not even like working with them. In fact, they may downright aggravate you. But you need them. You need the people who are opposite of you. There is great value in the symbiotic relationship of introverts and extroverts. Extroverts tend to be the initiators and risk takers; […]
“How much longer will I have to wait in this line?” It is a question people ask themselves daily as they wait in line for food service, airport security clearance, making a purchase, or sending a package. Even in online business, customers who purchase are asking, “How long do I have to wait?” In […]

In our previous article, we talked about what happens when you have “Competition Within.” The effects of a disjointed team are obvious and corrosive. Now let’s talk about what happens when you have “Collaboration Within.” In this example, a certain company has two main missions: provide stellar service and empower the people who serve. The […]

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