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Somewhere in the world, a customer or client is wondering… Is anyone ever going to call me back? Has my order shipped? When is the (service provider) coming? All these questions boil down to one thing: “Does anyone care enough to own my issue and help me address it?” In a world of artificial […]
The end of a year is a great time to evaluate – to reflect on the current year and finalize plans for the new year. It is also packed with other (personal and community) commitments. There is a way to carry the load and still make progress. It comes down to focusing on the […]
In previous articles, we talked about the heart of business (service) and the head of business (wisdom). In this article, we talk about the hands of business (diligence). It is important to have a heart of service and a mind of wisdom in business, but the hands that carry out that service and bring […]
It is a business model that is not supposed to work. In 2016, it only had 1,950 locations versus its main competition, which had 14,000 locations. In an era of 24/7, 365-day-a-year operations across a multitude of industries, it is closed one day a week, resulting in an estimated loss of over $1 billion […]
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