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During spring break, I got to spend some extra time with my favorite little person on the planet: my grandson. In observing my grandson, I can already see his developing strengths. I see them in how he plays and in how he moves and interacts with others. I hear them in what he says and […]
What is the basis of good communication? Some would argue it is honing your speaking skills to a level of excellence. Others would say it is important to develop strong listening skills. Both are important, but communication that has impact hinges, first and foremost, on a factor that is seldom mentioned. This factor is the […]

The stock market is an interesting phenomenon. While many look at it as a measure of financial success or concern at any given time, it is more a measure of human emotion and reaction. Good news, it goes up. Bad news, it goes down. Even just a rumor of one or the other is enough […]

In a recent interview with Ken Coleman, Will Guidara, author of Unreasonable Hospitality, talked about the difference between service and hospitality. “Service is the thing you do. It’s part of your product. Hospitality is how you make people feel when you’re doing that thing.” – Will Guidara He went on to tell how a foodie […]

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