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There is one key factor in business and without it, there is no business. That factor is profit. These days, margins are tight. With a global economy, competing on cost alone is nearly impossible unless your company is one of the select few big box companies with economies of scale. And yet, there are companies […]
According to Gallup, “An alarming 70% of American employees aren’t working to their full potential, and they’re slowing economic growth.” But Gallup also discovered that “organizations with an average of 9.3 engaged employees for every actively disengaged employee in 2010-2011 experienced 147% higher earnings per share (EPS) compared with their competition.” If you’re looking for […]

In our previous article, we talked about what happens when you have “Competition Within.” The effects of a disjointed team are obvious and corrosive. Now let’s talk about what happens when you have “Collaboration Within.” In this example, a certain company has two main missions: provide stellar service and empower the people who serve. The […]

There was a strong organization in a relatively exclusive market. In its early days, the company and the employees were singularly focused on serving its customers extremely well…so well, in fact, that it led the marketplace, not only in product but in service. But then the focus changed. Now when you call the company, you […]

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