“I have called your company five times across four weeks for a health-critical medical product. On the first call, we were told the product would be shipped that day. On the second call, we found out it had not been shipped. It was to be shipped that day (and it was), but it was […]

  Organization is important in any business. If you doubt its significance, consider that bankruptcy is often coupled with the concept of re-organization. It means something has become so “disorganized” or “out of balance” that it has impacted the viability of the company and must be “re-organized” for it to work again. No business leader […]