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“A great team is one on which everyone agrees, and there is never any conflict.” This is not a statement you will likely hear, though many leaders wish it were true and perhaps (in denial) act as if it were. But here’s the point. Every person is different, with diverse backgrounds, strengths, skills, experience, […]
In previous articles, we talked about the heart of business (service) and the head of business (wisdom). In this article, we talk about the hands of business (diligence). It is important to have a heart of service and a mind of wisdom in business, but the hands that carry out that service and bring […]

Eighteen years ago, the world watched in horror as the unfathomable events of 9-11 played out in real time. First, there was incredulity – “Did this really happen?” Then, silence. Silence on the airwaves. Silence in the office buildings. Silence in the skies. Stunned…silence. And then, the world sprang into action. In the worst […]

Risk management. Few like to think about it. Many put off unpleasantries like risk management planning, crisis communication plans, and remediation plans. And, let’s face it, no one likes to get the call from the risk manager saying, “We need to talk.” Marketing is fun, and sales are exciting. Development is interesting. But communication […]

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