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A helpful modern invention is the blind spot indicator on automobile mirrors. Before they came along, the incidence of two drivers trying to meet in the same place at the same time was much more prevalent, often with serious consequences. Who would have thought that such a widespread safety issue could be mitigated by […]
Success is all about what you choose to scale: balance, strategy, and planning…or costs, chaos, and complexity. Scaling success is all about growth; but it is about growth in proportion to maintenance and compliance, strategy in proportion to ideation, and expansion in proportion to simplicity. A company focused on boundless growth, ideation, and endless […]
Somewhere in the world, a customer or client is wondering… Is anyone ever going to call me back? Has my order shipped? When is the (service provider) coming? All these questions boil down to one thing: “Does anyone care enough to own my issue and help me address it?” In a world of artificial […]
The company was a leader in the market, with technological advances that had deep impact on its customers. It attracted great employees, who were eager to be part of its future. The Rock Star Salesperson One of the company’s new hires was a salesperson who was considered a rock star. With a strong track […]
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