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Think about the businesses you frequent, from restaurants to retailers. Consider the transportation you use, the foods you eat, and the services you engage. Uniqueness Each of these businesses has something unique that draws you to it. The massive big-box store that offers modular furniture and accessories with endless configurations, has affordable pricing, and serves […]
Individuals and businesses often choose a focus word for the year. The major focus for my business this year is “culture.” And while we will go into detail in future articles about the indicators and scorecards you can use to practically identify and measure its effectiveness in your organization, I first wanted to go back […]

You are driving along, reaching a good cruising speed, and suddenly, your steering wheel starts to vibrate. Your car begins to ride like a tank. You slow down and raise your hand slightly off the wheel. Sure enough, your vehicle veers to the side. It is confirmed. Your tires are out of alignment. Out of […]

Dr. John Delony says it all the time: “Behavior is a language.” And this is true. For years, body language experts have studied what people say and, just as importantly, how they act as they speak. As such, communication is about more than words. It is about actions as well. If words and actions align, […]

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