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Humanity and history are interwoven in time. There was the period of invention, where creativity and industry thrived. The sky was the limit, and one person’s invention tended to fuel another’s idea and, thus, another invention. This period laid the groundwork for the amenities we enjoy today. Consider those who grew up in the Great […]
Essentially, everyone is familiar with the term “Changing of the Guard.” It is when the current guard goes off duty and the new guard comes on duty. This cycle of replenishment is necessary to continuity. In life and in business, there is a need for this cycle as well. It is physically impossible for one […]

In a recent interview with Ken Coleman, Will Guidara, author of Unreasonable Hospitality, talked about the difference between service and hospitality. “Service is the thing you do. It’s part of your product. Hospitality is how you make people feel when you’re doing that thing.” – Will Guidara He went on to tell how a foodie […]

After the first six weeks of a new year, initiatives, goals, and action plans can start to drift. You may also notice a piling on as the aftermath of those new year actions leave an observable debris field. All of these are normal. And it does put you at a decision point. Will you allow […]

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