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In a recent interview with Ken Coleman, Will Guidara, author of Unreasonable Hospitality, talked about the difference between service and hospitality. “Service is the thing you do. It’s part of your product. Hospitality is how you make people feel when you’re doing that thing.” – Will Guidara He went on to tell how a foodie […]
Indicators “Something really should have been done earlier, before the situation got so out of hand!” “We weren’t sure what to do or where to start, so we just maintained the status quo. Growth is pretty much stalled.” “It started off well enough, but then it just fell by the wayside in lieu of more […]
Whether you ascribe to the idea of New Years resolutions or not, there is a shifting point that happens as the new year starts. It is the shift toward starting new things and toward productivity. It is a wave that you, as a leader, can use to jump start your success for the year. Three […]
If your December seems busy, it is because it is! December is a month of high productivity, transition, reflection, and preparation. It is a shifting point, where highly productive work segues into family time and then deep reflection and preparation for the year ahead. The shift from high productivity to wanting to clear the decks […]
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