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Somewhere in the world, a customer or client is wondering… Is anyone ever going to call me back? Has my order shipped? When is the (service provider) coming? All these questions boil down to one thing: “Does anyone care enough to own my issue and help me address it?” In a world of artificial […]
“The power is out!” In today’s modern world, this is not a term anyone wants to hear. We’ve all been there, in that moment when your mind must switch gears to determine what you CAN do without power. In most cases, especially in the workplace, the answer is, “Not much.” Power is so important, that, […]

The beginning of a year provides a proverbial clean slate – a chance to create and develop new goals and ideas, the opportunity to close the books on one year and write a new ledger for a new year, and a time to realign your team around core values and focus. In short, it […]

A trip to urgent care, an ambulance ride, and a stay in the hospital reveal the healing power of DISC in action. On the front end of the spectrum, you will find the D-wired individuals who are quick to assess, decide, and take action. Firefighters, ambulance drivers, triage medics, and emergency room personnel fall […]

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