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Think back to the beginning of the year, your last strategic planning session, or the last time you attended an event and made a commitment to change. How’s that working for you? If you are like most people, you had the initial energy to start toward that commitment. You were excited. But then, the excitement […]
In a recent interview with Ken Coleman, Will Guidara, author of Unreasonable Hospitality, talked about the difference between service and hospitality. “Service is the thing you do. It’s part of your product. Hospitality is how you make people feel when you’re doing that thing.” – Will Guidara He went on to tell how a foodie […]
Professor A A certain professor was from a prestigious educational institution with world-wide acclaim. He graduated at the head of his class, with the highest honors. Known and respected for his mathematical genius, he easily found his way into the college classroom and into the ranks of academic leadership. His classes were not easy, and […]
With the most recent advancements in the AI world, mere humans are beginning to question their place and their value in the workplace. As in the past, when new technology takes hold, roles are redefined, and skills must be applied in new ways. Think about the milkman. For over 150 years, the friendly neighborhood milkman […]
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