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What are your values? Most would offer a stock answer – honesty, integrity, and excellence, perhaps. Companies will come up with a lot more fluff, but it pretty much boils down to that. These are all great values that all of us should have. But there is a much deeper level of values […]
Leaders have many responsibilities – strategic planning, overseeing operations, managing the bottom line, and growing the business. There is one responsibility – arguably the biggest – that underlies every one of these and that is the development of people. Why? It is because these people will carry out that plan, perform the operations, impact the […]
No one likes problems. Everyone has them. That’s the problem. The realm of a leader exists in two areas – opportunities and problems – though the reality is that very often the best opportunities arise from the ashes of problems. So how do you deal with these “problems”? Plan for them. They WILL […]
We have all had days when our course was changed – for better or for worse – by an encounter with just one person. Stop at the coffee shop on your way to the office and receive stellar service with a smile, and your day is off to a great start. (Granted, […]
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