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Strength Leader Blog
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In a recent interview with Ken Coleman, Will Guidara, author of Unreasonable Hospitality, talked about the difference between service and hospitality. “Service is the thing you do. It’s part of your product. Hospitality is how you make people feel when you’re doing that thing.” – Will Guidara He went on to tell how a foodie […]
Do you remember when you went off to college or left home for the first time? It was a mix of fear, excitement, adventure, and anticipation, all rolled into one big life experience. Then your first holiday break came. You looked forward to going home to all the familiar people and experiences you had […]
Business leaders like to think about expansion – more products, programs, events, facilities, operations, people, and ideas. It is often about more, more, more. This is especially true after a downturn. There is a natural tendency to overcompensate. But if all you and your team do is expand, it could have disastrous consequences, including […]
Somewhere in the world, a customer or client is wondering… Is anyone ever going to call me back? Has my order shipped? When is the (service provider) coming? All these questions boil down to one thing: “Does anyone care enough to own my issue and help me address it?” In a world of artificial […]
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