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In Roman mythology, Janus was the god of doors and gates, symbolizing new beginnings and transitions. His image is one of two faces, each looking in an opposite direction. This is where the month of January got its name. And, of course, the symbolism fits the month. While everyone is focused on new beginnings, there […]
Business leaders like to think about expansion – more products, programs, events, facilities, operations, people, and ideas. It is often about more, more, more. This is especially true after a downturn. There is a natural tendency to overcompensate. But if all you and your team do is expand, it could have disastrous consequences, including […]
Somewhere in the world, a customer or client is wondering… Is anyone ever going to call me back? Has my order shipped? When is the (service provider) coming? All these questions boil down to one thing: “Does anyone care enough to own my issue and help me address it?” In a world of artificial […]
Each business has a unique culture and branding. Successful companies become successful because they are known for their product, service, culture, and branding. For example, there was a solid retail company that operated successfully for decades under the hallmarks of quality, reliability, and trust. This was their signature culture and branding. Their products were […]
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