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Once upon a time, a long time ago, people used this material called “paper” to communicate. They even took classes that included the proper way to write a letter on this paper. There were seven parts to this communication. Sender’s name and address Date Recipient’s name and address Greeting Introduction Body Closing and Signature Beautiful, […]
Maslow’s Hierarchy of Needs has been both praised and scrutinized since its inception, but it does shed light on your needs as a leader and on the needs of your people. The five levels are as follows: Physiological – This level is about the physical essentials of life (things like water, food, clothing, and shelter). […]

Think back to the beginning of the year, your last strategic planning session, or the last time you attended an event and made a commitment to change. How’s that working for you? If you are like most people, you had the initial energy to start toward that commitment. You were excited. But then, the excitement […]

In a recent interview with Ken Coleman, Will Guidara, author of Unreasonable Hospitality, talked about the difference between service and hospitality. “Service is the thing you do. It’s part of your product. Hospitality is how you make people feel when you’re doing that thing.” – Will Guidara He went on to tell how a foodie […]

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