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Maslow’s Hierarchy of Needs has been both praised and scrutinized since its inception, but it does shed light on your needs as a leader and on the needs of your people. The five levels are as follows: Physiological – This level is about the physical essentials of life (things like water, food, clothing, and shelter). […]
In a recent interview with Ken Coleman, Will Guidara, author of Unreasonable Hospitality, talked about the difference between service and hospitality. “Service is the thing you do. It’s part of your product. Hospitality is how you make people feel when you’re doing that thing.” – Will Guidara He went on to tell how a foodie […]

If there’s one underlying message that has come from the headlines of recent weeks, it is the need for having a good Crisis Management Plan, commonly known as a CMP. This is an area that often is neglected until it is needed, and then it can be too late. It is so important that large […]

In my years of business travel around the world, I have had a front row seat to observe the different personalities in action. There’s the D-wired traveler. Walking swiftly, they are simultaneously taking a business call, texting, checking the departure schedule, and juggling a hot cup of strong coffee with practiced skill, as only a […]

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