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What one thing do employees dread more than any other? A. Going to the Dentist B. Attending Meetings C. Performance Reviews You guessed it – “C” it is! At least, that’s the impression you get from a lot of folks. And managers, well, they dread them, too. It’s a once-a-year paperwork fiasco, […]
Leaders have many responsibilities – strategic planning, overseeing operations, managing the bottom line, and growing the business. There is one responsibility – arguably the biggest – that underlies every one of these and that is the development of people. Why? It is because these people will carry out that plan, perform the operations, impact the […]
We have all had days when our course was changed – for better or for worse – by an encounter with just one person. Stop at the coffee shop on your way to the office and receive stellar service with a smile, and your day is off to a great start. (Granted, […]
Fräulein, we cannot possibly meet that deadline!” I remember well my German friend who uttered those words to me when we encountered some major obstacles in the operations setup for a location in Germany. I replied in typical New York fashion, “My friend, I’m just one of those crazy Americans who believes that […]
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