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“I have called your company five times across four weeks for a health-critical medical product. On the first call, we were told the product would be shipped that day. On the second call, we found out it had not been shipped. It was to be shipped that day (and it was), but it was […]
It is that time of year, the time when most company leaders face the annually dreaded challenge of employee performance reviews. It is actually a shared dread, as employees look forward to the process even less than their leaders do. According to Gallup, “only 14% of employees strongly agree their performance reviews inspire them […]
Every person, at some time or another, must know how to sell. “I am not a salesperson,” you may say, “I am _____________.” You can fill in the blank with any number of roles – a business owner, mother/father, assistant, accountant, attorney, or quality control manager, for example. The roles are endless. But every single […]
Risk management. Few like to think about it. Many put off unpleasantries like risk management planning, crisis communication plans, and remediation plans. And, let’s face it, no one likes to get the call from the risk manager saying, “We need to talk.” Marketing is fun, and sales are exciting. Development is interesting. But communication […]
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