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Strength Leader Blog
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It is the irony of the technical age: we are more connected than at any time in history; yet more disconnected than ever. Someone recently called a major retailer. After being on hold for a considerable amount of time, waiting for the correct department to answer, she drove to the location…all the while still […]
We often think the difference between winning and losing is a significant amount, that it will take so much extra effort to win that we don’t even try. But as you can see in the video, very often the margin of difference is minute – a split second, a few feet, or even just one […]
In our previous article, we talked about what happens when you have “Competition Within.” The effects of a disjointed team are obvious and corrosive. Now let’s talk about what happens when you have “Collaboration Within.” In this example, a certain company has two main missions: provide stellar service and empower the people who serve. The […]
There was a strong organization in a relatively exclusive market. In its early days, the company and the employees were singularly focused on serving its customers extremely well…so well, in fact, that it led the marketplace, not only in product but in service. But then the focus changed. Now when you call the company, you […]
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