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You are driving along, reaching a good cruising speed, and suddenly, your steering wheel starts to vibrate. Your car begins to ride like a tank. You slow down and raise your hand slightly off the wheel. Sure enough, your vehicle veers to the side. It is confirmed. Your tires are out of alignment. Out of […]
When it comes to strategy and planning, it is common for leaders to focus on “the next big thing”: the next initiative, project, or goal. These are exciting, and they are important. They are measurable benchmarks for success. But the value of the little daily habits that support the big things can be underrated. Neglected, […]

The way people take action is very much innate to who they are. It is common to assume everyone takes action in a similar manner; but if you observe an organization closely, you will see many different methodologies working together. While these different styles of action can create a level of tension, it is a […]

Somewhere in the world, a customer or client is wondering… Is anyone ever going to call me back? Has my order shipped? When is the (service provider) coming? All these questions boil down to one thing: “Does anyone care enough to own my issue and help me address it?” In a world of artificial […]

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