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According to a recent Inc. article, Warren Buffett: “Without good communication skills, you won’t be able to convince people to follow you, even though you see over the mountain, and they don’t.” Warren Buffett has a gift – a well-honed strength, actually – for being able to see beyond the business and market headlights. When […]
Growth and profitability: Ask any business owner or CEO what is most important to the viability of their company, and they will likely mention these words. Then ask, “How do you grow your business and create profit?” You will get answers such as… “Marketing – it’s all about marketing!” “Quality – you must have a […]
In our previous article, we talked about what happens when you have “Competition Within.” The effects of a disjointed team are obvious and corrosive. Now let’s talk about what happens when you have “Collaboration Within.” In this example, a certain company has two main missions: provide stellar service and empower the people who serve. The […]
There was a strong organization in a relatively exclusive market. In its early days, the company and the employees were singularly focused on serving its customers extremely well…so well, in fact, that it led the marketplace, not only in product but in service. But then the focus changed. Now when you call the company, you […]
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