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“I’m having trouble finding people who want to work.” “I’m finding them, but then they leave in a short time.” These are common laments in the typical business leaders’ circle. Recent years have changed the hiring and retention game considerably. They changed the fabric of society at its core. But when it comes to […]
There was a strong organization in a relatively exclusive market. In its early days, the company and the employees were singularly focused on serving its customers extremely well…so well, in fact, that it led the marketplace, not only in product but in service. But then the focus changed. Now when you call the company, you […]

The last few years in business have been some of the most challenging ever, with the pendulum swinging wildly in every direction – onshore, offshore, downsizing, growing, outsourcing, hiring, new technology, proven practices, regulations, world events, foreign and domestic markets, healthcare, security, social media, direct media…and the list goes on. Competition is fiercer than ever […]

The stereotypical leader is the person out in front of the crowd, leading the charge. They are those in front of the group teaching. They are those on the stage speaking to the audience. They are the commandos making massive deals from big desks in corner offices. They are doers, speakers, and action-focused achievers. But […]

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