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There was a strong organization in a relatively exclusive market. In its early days, the company and the employees were singularly focused on serving its customers extremely well…so well, in fact, that it led the marketplace, not only in product but in service. But then the focus changed. Now when you call the company, you […]
The stereotypical leader is the person out in front of the crowd, leading the charge. They are those in front of the group teaching. They are those on the stage speaking to the audience. They are the commandos making massive deals from big desks in corner offices. They are doers, speakers, and action-focused achievers. But […]
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