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Each business has a unique culture and branding. Successful companies become successful because they are known for their product, service, culture, and branding. For example, there was a solid retail company that operated successfully for decades under the hallmarks of quality, reliability, and trust. This was their signature culture and branding. Their products were […]
This series of “Lessons from Al” is dedicated to the life and legacy of one of the most influential mentors in my life, career, and management, Al Berg. Whether it was a conscious effort or not, Al managed to create a very unique culture. It was like a company mixed with the fervent conviction of […]

This series of “Lessons from Al” is dedicated to the life and legacy of one of the most influential mentors in my life, career, and management, Al Berg. There is a common thread in each of these. Can you determine what it is? Water…or a delicious root beer float White…or warm, decadent mocha cream […]

“How much longer will I have to wait in this line?” It is a question people ask themselves daily as they wait in line for food service, airport security clearance, making a purchase, or sending a package. Even in online business, customers who purchase are asking, “How long do I have to wait?” In […]

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