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Essentially, everyone is familiar with the term “Changing of the Guard.” It is when the current guard goes off duty and the new guard comes on duty. This cycle of replenishment is necessary to continuity. In life and in business, there is a need for this cycle as well. It is physically impossible for one […]
In a recent interview with Ken Coleman, Will Guidara, author of Unreasonable Hospitality, talked about the difference between service and hospitality. “Service is the thing you do. It’s part of your product. Hospitality is how you make people feel when you’re doing that thing.” – Will Guidara He went on to tell how a foodie […]

Professor A A certain professor was from a prestigious educational institution with world-wide acclaim. He graduated at the head of his class, with the highest honors. Known and respected for his mathematical genius, he easily found his way into the college classroom and into the ranks of academic leadership. His classes were not easy, and […]

Indicators “Something really should have been done earlier, before the situation got so out of hand!” “We weren’t sure what to do or where to start, so we just maintained the status quo. Growth is pretty much stalled.” “It started off well enough, but then it just fell by the wayside in lieu of more […]

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