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Strength Leader Blog

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Have you ever come away from a bad customer service experience thinking, “That person is in the WRONG job!”? You also likely went away muttering quietly, and yet hoping someone heard you saying, “I’m NEVER coming back here.” Conversely, perhaps you’ve had an outstanding customer service experience where you thoroughly enjoyed the process and were […]

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Teamwork

“I can’t get my team to cooperate.” “I’m losing my best people, and I don’t know why.” “I spend more time correcting than I do directing.” “My team members are just not engaged in their work.” “They just don’t listen to me.” These are the lamentations of a frustrated manager. Those who aspire to be […]

Are You a Frustrated Manager?

Leadership

According to a report by Bersin and Associates in 2012, companies spent “approximately $720 million annually in engagement improvement”. This begs one question: Why isn’t it working? If you were to survey a cross-section of employees across several lines of business and ask them why they believe employees are not fully committed to their work, […]

How to Solve a $720 Million Problem

Leadership

I’ve been told by friends who cook that there is a device called a pressure cooker and that this pressure cooker has advantages over the everyday pots and pans they also tell me exist. If you know me, you know that the neighborhood is safer if I avoid all kitchen activities, so I […]