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What is the basis of good communication? Some would argue it is honing your speaking skills to a level of excellence. Others would say it is important to develop strong listening skills. Both are important, but communication that has impact hinges, first and foremost, on a factor that is seldom mentioned. This factor is the […]
Essentially, everyone is familiar with the term “Changing of the Guard.” It is when the current guard goes off duty and the new guard comes on duty. This cycle of replenishment is necessary to continuity. In life and in business, there is a need for this cycle as well. It is physically impossible for one […]
Think back to the beginning of the year, your last strategic planning session, or the last time you attended an event and made a commitment to change. How’s that working for you? If you are like most people, you had the initial energy to start toward that commitment. You were excited. But then, the excitement […]
In a recent interview with Ken Coleman, Will Guidara, author of Unreasonable Hospitality, talked about the difference between service and hospitality. “Service is the thing you do. It’s part of your product. Hospitality is how you make people feel when you’re doing that thing.” – Will Guidara He went on to tell how a foodie […]
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