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In a recent interview with Ken Coleman, Will Guidara, author of Unreasonable Hospitality, talked about the difference between service and hospitality. “Service is the thing you do. It’s part of your product. Hospitality is how you make people feel when you’re doing that thing.” – Will Guidara He went on to tell how a foodie […]
STATEMENT Have you ever uttered a statement like the ones below? “I’ve always wanted to start a business, but I don’t know where to begin.” “I don’t understand technology.” “I could never speak in front of a large audience…or a small one…or any audience!” “I am not good at leading a team.” “I wouldn’t know […]

The Child After the fire, his parents wisely brought him to the scene of what was once their home so he could understand and process the loss. He had only two possessions – two stuffed toys he had grabbed in the evacuation as the fire had rapidly approached. As he stood there, clutching his toys, […]

If your December seems busy, it is because it is! December is a month of high productivity, transition, reflection, and preparation. It is a shifting point, where highly productive work segues into family time and then deep reflection and preparation for the year ahead. The shift from high productivity to wanting to clear the decks […]

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