read post
If you’ve ever walked or driven across a bridge (and this includes most of us), you know that every few feet, there are gaps in the surface. Now while it is unnerving to be high on a bridge and look down to see the water, this is actually a good thing. Those gaps are expansion […]
Think back – maybe way back for some of us – to chemistry class. There we learned about chemical reactions and how two different substances could be combined and, with the proper catalyst, you could end up with a substance that was totally different from the first two. The catalyst caused the chemicals to combine […]
We have all had days when our course was changed – for better or for worse – by an encounter with just one person. Stop at the coffee shop on your way to the office and receive stellar service with a smile, and your day is off to a great start. (Granted, […]
Fräulein, we cannot possibly meet that deadline!” I remember well my German friend who uttered those words to me when we encountered some major obstacles in the operations setup for a location in Germany. I replied in typical New York fashion, “My friend, I’m just one of those crazy Americans who believes that […]
get instant access now!
This Free E-Book is a 3-part communication strategy for long-range impact. It's time to protect the bottom line, build the top line & enhance the middle line.
free E-Book & executive brief
Socialize