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Think about your favorite brand. This could be a product, a restaurant, a store, a clothing line, or a service provider. Now, consider why this is your favorite. Is it their… Culture? Pricing? Variety? Uniqueness? Quality? Packaging? Flavor? Environment? Outstanding service? Customer recognition and attention? Values? On-time delivery? Community connection? Pick your top three. Now, […]
Human beings have been communicating for thousands of years; so, why is miscommunication still one of the top five issues from couples to companies? Think about it. How many relationships have failed because of communication or the lack thereof? How many mistakes have been made in the workplace because something was not communicated clearly? How […]
The $125 Million Cost of Miscommunication In 1998, NASA launched the Mars Climate Orbiter with the mission of studying the atmospheric conditions of the planet. Its mission ended on September 23, 1999, when it was discovered to have burned up in Mars’ atmosphere. What caused this very costly catastrophe? Was it the atmosphere or, perhaps, […]
It was Christmas Day for a grown woman, now in her twenties and deeply entrenched in nursing school. She had received many gifts that day and appreciated each one. Amidst the pile of wrapping paper, her grandmother gave her one last gift. It was wrapped in a large box, with yet another wrapped box inside. […]
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