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The company was a leader in the market, with technological advances that had deep impact on its customers. It attracted great employees, who were eager to be part of its future. The Rock Star Salesperson One of the company’s new hires was a salesperson who was considered a rock star. With a strong track […]
“I have called your company five times across four weeks for a health-critical medical product. On the first call, we were told the product would be shipped that day. On the second call, we found out it had not been shipped. It was to be shipped that day (and it was), but it was […]
The beginning of a year provides a proverbial clean slate – a chance to create and develop new goals and ideas, the opportunity to close the books on one year and write a new ledger for a new year, and a time to realign your team around core values and focus. In short, it […]
The end of a year is a great time to evaluate – to reflect on the current year and finalize plans for the new year. It is also packed with other (personal and community) commitments. There is a way to carry the load and still make progress. It comes down to focusing on the […]
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