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Communications were, at best, unclear. Often, they were non-existent. Consequently, balls were being dropped across the board. The term “ASAP” was part of every email, with otherwise dedicated team members being frustrated by not being able to manage expectations because they didn’t even know what the expectations were. The team was under constant pressure […]
Good communication is foundational to success – in families, in businesses, and in communities. Bad communication can be the recipe for disaster. One round of bad communication amongst family members or friends can damage relationships for years, decades, or even generations. The proverbial family feud can stem from one (often minor) miscommunication. Bad communication […]
Somewhere in the world, a customer or client is wondering… Is anyone ever going to call me back? Has my order shipped? When is the (service provider) coming? All these questions boil down to one thing: “Does anyone care enough to own my issue and help me address it?” In a world of artificial […]
When you read the word “influence,” what comes to mind? Advice? Mentoring? Svengali? An unhappy baby on an airplane? Influence is the capacity to have an effect on the character, development, or behavior of someone or something. As leaders of ourselves or others, we have the ability to influence. It seems that influence, with the […]
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