We have all had days when our course was changed – for better or for worse – by an encounter with just one person. Stop at the coffee shop on your way to the office and receive stellar service with a smile, and your day is off to a great start. (Granted, some of that can be attributed to a good cup of coffee as well.)

But stop at that shop and get in line behind a cranky customer being served by an unpleasant clerk who hates their job, and your day will suddenly take a turn to the dark side. The atmosphere of your surroundings is very much determined by PEOPLE.

And so the problem is…PEOPLE!

Now here’s the good news: the solution is also PEOPLE.

So here’s a quick way to see if we as PEOPLE are part of the problem or part of the solution.

It’s easy for us to think about which side of the table others are on but what about us?