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Each business has a unique culture and branding. Successful companies become successful because they are known for their product, service, culture, and branding. For example, there was a solid retail company that operated successfully for decades under the hallmarks of quality, reliability, and trust. This was their signature culture and branding. Their products were […]
“How much longer will I have to wait in this line?” It is a question people ask themselves daily as they wait in line for food service, airport security clearance, making a purchase, or sending a package. Even in online business, customers who purchase are asking, “How long do I have to wait?” In […]

“My best employee just left to work for my competitor. He said he did not feel that his work here was valued and appreciated. I don’t understand that at all…we gave him a significant pay raise last year!” This is the lament of a leader who does not understand fully the language of giving […]

In a previous article, we talked about the importance of working in your strengths – of being true to who you are in all that you do – and what happens if you are not. We have also talked about looking for the leadership gems within your organization. What do these leadership gems operating in […]

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